Responsible Gaming

Last Updated October 1, 2026

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Responsible Gaming

Last Updated October 1, 2026

Elusive Hunters, LLC is dedicated to offering a secure, fair, and enjoyable gaming environment. We are committed to promoting healthy gaming habits that enhance your leisure time without adversely impacting other areas of your life.

This Responsible Gaming Policy is incorporated into and forms part of the Elusive Terms of Use (the "Terms"). In the event of any conflict between this Policy and the Terms, the Terms shall control.

1. Responsible Gaming

  • Safe Environment: We maintain a secure ecosystem where players can engage in our sweepstakes with the assurance of safety and integrity.
  • Informed Play: By clearly disclosing game rules, odds, and operational processes, we empower you to make well-informed decisions regarding your gaming.
  • Supportive Tools: Our platform provides self-exclusion, purchase limit, and cooling-off features that enable you to manage your gaming activity effectively.
  • 24/7 Customer Support: Our customer support team is available around the clock to address any concerns related to player safety, account access, or responsible gaming.
  • Terms of Use: For full details on your rights and responsibilities, please refer to our Terms of Use.
  • Purchase Limits: You may request a limit on the amount you spend on Gold Coin purchases.
  • Always-Free Play: You are never required to make a purchase in order to continue playing. Free Gold Coins are always available, and games that can be played without any purchase are always accessible on the Platform.

2. Tips to Manage Your Gaming

  • Maintain Balance: Treat sweepstakes as a form of entertainment and ensure your gaming is balanced with other aspects of your daily life.
  • Create a Budget: Establish a play-spend limit and adhere to it. Use your personal budgeting tools to monitor and manage your spending.
  • Take Regular Breaks: Utilize personal reminders or external tools to monitor your gaming time and ensure you take periodic breaks.
  • Recognize Warning Signs: Should gaming begin to impact your finances, relationships, or overall well-being, please consider employing our self-exclusion features and seek professional help if needed.

3. Transparent Communication

  • Clear Disclosure: All game rules, odds, and operational details are fully disclosed, ensuring you understand how our platform operates.
  • Ongoing Updates: Any modifications to policies or game structures are promptly communicated to you to maintain a fair and open environment.

4. Self-Exclusion & Reinstatement

  • Self-Exclusion: If you wish to take a break from our platform, you have the option to voluntarily exclude yourself for a specified period. To initiate self-exclusion, you must contact our customer support team at support@playslotsmobile.com and clearly request to be excluded. Once your request is received, our support team will promptly suspend or lock your account, effectively preventing you from making purchases or playing any Games on our Platform during the exclusion period.
  • Self-Exclusion Is Not Account Closure: A request to self-exclude is a temporary or indefinite suspension of access to your account. It is not a request to permanently close your account, and it does not result in forfeiture of your Sweepstakes Coin balance. If you wish to permanently close your account, you must say so expressly, and closure will forfeit all Virtual Coins as set out in the Terms of Use.
  • Redemptions During Self-Exclusion: Self-exclusion does not prevent you from redeeming a Sweepstakes Coin balance that is otherwise eligible for redemption. If you hold a redeemable balance at the time of self-exclusion, you may contact customer support to request a redemption, which will be processed in accordance with the Terms of Use and the Sweepstakes Rules, including all applicable playthrough, verification, minimum, and maximum requirements.
  • Effect of Self-Exclusion: Self-exclusion applies prospectively only, from the date your request is processed. Self-exclusion does not cancel, reverse, refund, or otherwise affect any purchase made before that date. All purchases remain final and non-refundable as set forth in the Terms of Use, and self-exclusion does not create any right to a refund, credit, reversal, or other monetary recovery in respect of any prior purchase or any prior gameplay.
  • Coin Expiry During Self-Exclusion: Virtual Coins expire where an account becomes Dormant as set out in the Terms of Use. Where you are self-excluded, that dormancy period is paused for the duration of the exclusion period and resumes upon reinstatement, so that Virtual Coins do not expire solely as a result of your self-exclusion.
  • Purchase Limits and Cooling-Off Periods: In addition to self-exclusion, you may request a limit on the amount you are able to spend on Gold Coin purchases over a specified period, or a short cooling-off period during which your account is paused. To request either of these, contact our customer support team at support@playslotsmobile.com. Once a limit or cooling-off period is applied, it will remain in effect for the period requested and will not be reduced or removed before that period ends. Elusive Hunters, LLC may also apply limits to any account at its own discretion.
  • Reinstatement Protocol: After the self-exclusion period expires—or if you wish to have your account reinstated earlier—you must contact our customer support team. We will reach out to you to confirm the status of your account and provide any necessary instructions for reinstatement. Please note that reinstatement is subject to our review process, and additional steps may be required before your account is reactivated.

5. External Resources

For additional support related to gaming concerns, please consider these trusted organizations:

Video Game Behavior Disorders

Some people develop unhealthy patterns of play with video games and social gaming applications. Warning signs may include losing track of time while playing, playing longer or spending more than you intended, neglecting work, school, sleep, or relationships in order to play, feeling irritable or restless when you are unable to play, or continuing to play despite negative effects on other areas of your life.

If you recognize any of these signs in yourself or someone else, we encourage you to make use of the self-exclusion, purchase limit, and cooling-off tools described in Section 4, and to seek support. Helpful resources include:

Our customer support team will provide this information to any player who contacts us with concerns about their play.

6. Budgeting and Spending Awareness

We strongly encourage you to use personal budgeting tools or external resources to manage and track your spending. Being aware of your personal budget is essential to maintaining a healthy and controlled gaming experience.

7. Ongoing Commitment

Elusive Hunters, LLC continuously reviews its Responsible Gaming Policy to ensure it reflects industry best practices and meets the evolving needs of our players. Your feedback is always welcome as we work to enhance your gaming experience and safeguard your well-being.

For any inquiries or support related to responsible gaming, please contact our customer support team at support@playslotsmobile.com.